FAQs

HomeFAQs
  1. Do you ship internationally?
    • No, we currently ship our products only within the United States.
  2. What are your shipping fees?
    • Shipping fees are calculated based on the weight and dimensions of the items in your order. You can see the shipping charges during the checkout process.
  3. How long does shipping take?
    • Our standard shipping usually takes 3-7 business days for delivery, depending on your location. Please allow 1-3 business days for order processing before shipment.
  4. Can I track my order?
    • Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your package.
  5. What is your return policy?
    • We offer a 14-day return policy for eligible items. The item must be unused, in its original condition, and with all tags and packaging intact. Custom-made or personalized items may not be eligible for returns unless there is a manufacturing defect or damage during transit.
  6. How can I initiate a return?
    • To initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach out to us through [contact information] and provide your order number and the reason for the return.
  7. What is your refund process?
    • Once we receive the returned item and inspect it, we will process the refund within [number of days] to the original payment method used during the purchase. Please note that shipping costs are non-refundable unless the return is due to a manufacturing defect, damage during transit, or an error on our part.
  8. Which payment methods do you accept?
    • We accept payments through major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we may offer other payment methods such as Apple Pay, Google Pay, or other secure online payment gateways.
  9. Is my payment information secure?
    • Yes, we prioritize the security of your personal and payment information. Our website is encrypted using industry-standard SSL (Secure Socket Layer) technology to protect your data during transmission. Your credit card information is not stored on our servers after the transaction is completed.
  10. Are your products authentic?
    • Absolutely! We guarantee that all our products are genuine and of high quality. We source our jewelry from reputable suppliers and artisans.
  11. Do you offer gift wrapping?
    • Yes, we offer gift wrapping services for a small additional fee. During the checkout process, you can select the gift wrapping option for your order.
  12. How can I contact your customer support?
    • For any questions, concerns, or assistance, you can contact our customer support team. We’re here to help!
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