Refund Policy

HomeRefund Policy

We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we offer a refund policy to ensure your peace of mind. Please review the following guidelines:

  1. Eligibility for Refunds:
    • Refunds will be considered for eligible items returned within 14 days of delivery.
    • To be eligible for a refund, the item must be unused, in its original condition, and with all tags and packaging intact.
    • Custom-made or personalized items may not be eligible for refunds unless there is a manufacturing defect or damage during transit.
  2. Refund Process:
    • To request a refund, please contact our customer support team within the specified return period.
    • You can reach out to us and provide your order number and the reason for the refund request.
  3. Return Shipping:
    • Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect, damage during transit, or an error on our part.
    • We recommend using a trackable shipping method to ensure the safe return of the items.
  4. Refund Approval and Inspection:
    • Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund.
    • After the inspection, we will notify you about the approval or rejection of your refund request.
  5. Refund Process:
    • If your refund request is approved, we will process the refund within 5 days to the original payment method used during the purchase.
    • Please note that shipping costs are non-refundable unless the return is due to a manufacturing defect, damage during transit, or an error on our part.
  6. Exchanges:
    • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
  7. Non-Refundable Items:
    • Some items may not be eligible for refunds due to hygiene reasons or legal regulations. Please refer to the product description or contact our customer support team for more information.
  8. Receipt Verification:
    • We may require proof of purchase or receipt for the item to process your refund.
  9. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will gladly replace or refund the affected item.
  10. Refund Exceptions:
  • In some cases, a partial refund may be issued if the returned item shows signs of use, damage, or missing parts.
  1. Contact Information:
  • For any questions or concerns related to our refund policy or assistance with the refund process, please contact our customer support team.
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