We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we offer a refund policy to ensure your peace of mind. Please review the following guidelines:
- Eligibility for Refunds:
- Refunds will be considered for eligible items returned within 14 days of delivery.
- To be eligible for a refund, the item must be unused, in its original condition, and with all tags and packaging intact.
- Custom-made or personalized items may not be eligible for refunds unless there is a manufacturing defect or damage during transit.
- Refund Process:
- To request a refund, please contact our customer support team within the specified return period.
- You can reach out to us and provide your order number and the reason for the refund request.
- Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect, damage during transit, or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the items.
- Refund Approval and Inspection:
- Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund.
- After the inspection, we will notify you about the approval or rejection of your refund request.
- Refund Process:
- If your refund request is approved, we will process the refund within 5 days to the original payment method used during the purchase.
- Please note that shipping costs are non-refundable unless the return is due to a manufacturing defect, damage during transit, or an error on our part.
- Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Non-Refundable Items:
- Some items may not be eligible for refunds due to hygiene reasons or legal regulations. Please refer to the product description or contact our customer support team for more information.
- Receipt Verification:
- We may require proof of purchase or receipt for the item to process your refund.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will gladly replace or refund the affected item.
- Refund Exceptions:
- In some cases, a partial refund may be issued if the returned item shows signs of use, damage, or missing parts.
- Contact Information:
- For any questions or concerns related to our refund policy or assistance with the refund process, please contact our customer support team.