Return Policy

We want you to be completely satisfied with your purchase from us. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to make the process as smooth as possible. Please read the following guidelines:

1. Eligibility for Returns:
   • To be eligible for a return, your item must be unused, in its original condition, and with all tags and packaging intact.
   • Custom-made or personalized items may not be eligible for returns unless there is a manufacturing defect or damage during transit.
2. Initiating a Return:
   • To initiate a return, please contact our customer support team within 14 days of receiving your order.
   • You can reach out to us and provide your order number and the reason for the return.
3. Return Shipping:
   • Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect, damage during transit, or an error on our part.
   • We recommend using a trackable shipping method to ensure the safe return of the items.
4. Refund Process:
   • Once we receive the returned item and inspect it, we will process the refund within 5 days to the original payment method used during the purchase.
   • Please note that shipping costs are non-refundable unless the return is due to a manufacturing defect, damage during transit, or an error on our part.
5. Exchanges:
   • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Non-Returnable Items:
   • Some items may not be eligible for returns due to hygiene reasons or legal regulations. Please refer to the product description or contact our customer support team for more information.
7. Receipt Verification:
   • We may require proof of purchase or receipt for the returned item to verify the eligibility of the return.
8. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will gladly replace or refund the affected item.
9. Refund Exceptions:
   • In some cases, a partial refund may be issued if the returned item shows signs of use, damage, or missing parts.
10. Contact Information:

• For any questions or concerns related to our return policy or assistance with the return process, please contact our customer support team.